TAKE CONTROL OF YOUR BUSINESS!

Don\'t let your employees take control of your business by running your customers away through poor customer service skills. TRAIN THEM!!

The cheapest form of advertising is word of mouth. This is true even of bad service. Provide lousy service and care to your customers, and you\'ll look like the Maytag(TM) repairman - alone and without business!

Now lets turn that around and see a bit slower process, but first let me ask you how you can do that? (Psst! Contact BBG to train your employees on how to provide OUTSTANDING care and service.)

Statistics have shown that a business can increase its profits by up to 30% through improvements in customer care and service alone. Not quite sure of those numbers? Well that okay, well show you more in the class. Ever heard of the new Wynn Resort and Casino in Las Vegas? To summerize what Steve Wynn stated in a TV interview broadcasted on July 8th, 2005; if you give first class service and care in a second rate place, it will always beat a place that is first class with second class service and care. Now take that to the next level of first class service and care, with a first class establishment, then failure will not exist. That\'s pretty impressive!

To put it in a more simple phrase; as long as you make your customers happy beyond their expectation - they will return time and again in addition to telling their friends - who will tell their friends - who will go to your place of business based on the referral. Get the idea?

Learning to take care of your customers should be as enjoyable as working with them. At BBG, our Customer Care and Service courses are packed with information and fun as we put the students through actual scenarios that do the teaching.

This course tends to be enjoyable for both the students and the instructors. Training in effective customer care and service is the key to building an outrageous business. Friendly, motivated, and well dressed staff in a clean and respectable working environment will bring enthusiasm to the customer. This is true whether it is a telephone marketing team in a small office that no one outside of the sales team sees, to the chain of restaurants that spans the United States. Truly awesome and inspiring customer care and service will always lead the paying and non-paying customer back to any business.

Along with providing care and service comes the need to obtain the opinion and voice of the customer. This can come in two ways, verbal and written. We all love to get verbal praise on a job well done, but its even better when a customer takes the time to fill out a comment card on what made the service so magnificent. The Customer Comment Card can be a very valuable tool in employee performance feedback and in determining if a raise or promotion is warranted for certain employees.

An important part of obtaining valuable customer care and service input is through the use of random customer care and service evaluators who enter establishments and record their in-depth observations on critique forms and returning them to TBG for evaluation and monitoring. A detailed report on the findings is provided on a monthly basis. For special periods of time, such as sales events, holidays, and other occasions that a shorter period and increased visits are desired, a special report can be written for those events. These require advance notice to us to arrange the visiting teams.

Length= 1/2 day for class

Length= full day for class and scenario based events